These decreases in satisfaction scores for Gartner’s Magic Quadrant on Enterprise Agile Planning Tools suggest that vendors in general are not keeping pace with the changing demands of their customers in this market.
The enterprise agile planning (EAP) market is experiencing a disruption as mergers and acquisitions (M&As) occur and visionary new players enter. Vendors that rely upon legacy product strategies are becoming less relevant. Organizations are maturing in their use of enterprise agile and are demanding more functionality from their tools. Meanwhile, advances in machine learning promise new insights into the effectiveness of enterprise agile development. We expect that M&A activities will continue as providers seek to position more-complete DevOps toolchains in support of digital business and cloud platforms.
Toolchain-based DevOps practices are the norm, and EAP tools are becoming a part of that toolchain. This places emphasis on the ability of EAP tools to integrate with and consume data from other tools in the chain for planning, reporting and analysis. As enterprises are moving away from traditional project-based application development to product-oriented, continuous value streams, planning, budgeting and other governance activities are changing — demanding that tools change as well.
Adoption and Decision Criteria
EAP software continues to be used by a wide variety of roles. Management users are prevalent: reference customer survey results show that 85% of installations count project managers among their users, 70% count middle managers, 69% product managers and 28% executive managers. However, technical roles are also well-represented. CA, IBM and CollabNet reference customers reported the highest average user counts (over 500 users per installation), with Atlassian, Micro Focus and Microsoft in the 400s and other vendors ranging from about 150 to about 400.
Of all the reference customers surveyed, 13% have been using their tool since before 2010, and over 50% have at least three years of use. The use of agile technical practices such as unit testing, daily stand-ups, retrospectives and continuous integration remains high.
Changing the development culture is still the most prominent challenge to agile adoption (81% of reference customers reported it as a challenge).
Other significant challenges to attend to include:
Building consistent practices (74% of reference customers reported this as a challenge)
Working with teams using traditional development methods (52%)
Expanding agile outside the developer core (50%)
Users choose tools for a broad number of reasons, but the most often cited are:
Increasing product/project visibility (76% of reference customers cited this as a reason)
Creating internal/external operational efficiencies (70%)
Coordinating teams (70%)
Driving practice adoption (69%)
Improving business process outcomes (67%)
Most organizations consider a number of tool providers when making their decision, although Atlassian is most frequently cited as under consideration, along with CA, CollabNet and Microsoft. The key decision factors are dominated by product functionality and performance, but product roadmap and future vision weigh in heavily along with overall cost.
In general, surveyed users were relatively satisfied with the vendors. On a 5-point scale:
Overall experience satisfaction scores ranged from a high of 5.0 to a low of 3.7, with an average of 4.4.
Users rated value lower than in last year’s survey (average 4.1 versus 4.5), with 4% dissatisfied and 22% neutral.
Overall service and support satisfaction ratings dropped from 4.7 to 4.4.
These decreases in satisfaction scores suggest that vendors in general are not keeping pace with the changing demands of their customers in this market.